Refund and Returns Policy

Thank you for shopping at IQOS TEREA Dubai

We encourage You to study our refund and return policy in the event that You are not entirely happy with a purchase for any reason.

For any products that You have purchased from Us, the terms listed below are applicable.

Definitions and Interpretation


The definitions of terms with capitalized first letters are determined by the following standards. Whether used in the single or plural, the following definitions will always have the same meaning.


In accordance with this Refund and Return Policy:

  • In this agreement, “the Company” or “We” or “Us” or “Our” refers to IQOS TEREA Dubai.
  • Items available for purchase on the Service are referred to as goods.
  • Orders are your requests to buy products from Us.
  • “Service” means this website.
  • The website is for IQOS TEREA Dubai, which can be found at

As appropriate, you refer to the individual using the service, the company, or another legal entity that the individual using the service is acting on behalf of.

Your Rights to Cancel an Order

Within seven days of placing your order, you have the right to cancel it without providing a reason.

You have seven days from the day you got the goods or from the date a third party you designated—one who is not the carrier—takes possession of the delivered product to cancel an order.

You must provide Us with a clear declaration stating your decision in order to exercise Your right of cancellation. You can let us know what you’ve decided by:

  • Email:
  • Phone number: +971553925521

Within 14 days after the day we get the returned goods, We will compensate You. There won’t be any fees involved; we’ll refund you with the same payment method you used to place the order.

Refund Policy Terms

For the goods to be qualified for a return, kindly ensure that:

  • The goods were bought within the previous week.
  • Everything is still in its original packing.

The following products are not returnable:

  • the delivery of goods that are visibly tailored or made to your specifications.
  • The delivery of Goods which owing to their nature are not fit to be returned, deteriorate swiftly or where the period of expiry is over.
  • the supply of goods that, after delivery, were unsealed and are not returnable for hygienic or health concerns.
  • the supply of goods that, due to their nature, are inextricably combined with other commodities after delivery.

In our sole discretion, we have the right to deny returns of any goods that does not comply with the aforementioned return requirements.

You may only get a refund for standard priced goods. Sadly, there are no refunds for items that are on sale. If this exclusion is prohibited by applicable legislation, it could not apply to You.

Returning Items

The expense and risk of returning the goods to us are on you. The following address is where the goods should be sent:

International City, Dubai

Items lost or damaged during return shipment are not our responsibility. As a result, we advise using a tracked and insured mail service. Without proof of return delivery or actual receipt of the goods, we are unable to provide a refund.

Get in touch with us

Please get in touch with us if you have any queries regarding our refunds and returns policy:

  • Email:
  • Phone number: +971553925521